These Terms of Service (the “Terms”) constitute a binding agreement between you (“you” or “Customer”) and Novikov Studio LLC(“Company,” “we,” “us,” or “our”), the operator of the RentACNYC website at https://rentacnyc.comand the related air-conditioner rental, sale, and installation services (collectively, the “Services”). Please read these Terms carefully. By accessing or using the Services, including by booking, renting, purchasing, or scheduling an installation, you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract under applicable law. The Services are offered only to customers located within the five boroughs of New York City as described on our service area page.

2. Description of the Services

The Company provides:

• Window and portable air-conditioner rentals on a monthly or seasonal basis;
• Air-conditioner sales and bundled installation;
• Installation of customer-owned air conditioners;
• Certificate of Insurance (“COI”) issuance to building management;
• Seasonal removal and optional off-site storage;
• Account, scheduling, and order management functionality via the website.

3. Accounts and Bookings

You may create an account or check out as a guest. You agree to provide accurate, complete, and current information and to keep it updated. You are responsible for all activity occurring under your account and for maintaining the confidentiality of any credentials. The Company is not liable for any loss arising from your failure to do so.

A booking is confirmed when you receive a confirmation message from us. We may decline or cancel any booking at our reasonable discretion, including for reasons of capacity, building access, safety, payment authorization, or suspected fraud.

4. Pricing, Fees, and Taxes

Prices for the Services are published on the website and are subject to change at our discretion; any change will not affect bookings already confirmed. All prices are stated in U.S. dollars. Applicable New York State and City sales tax (currently 8.875%) is shown at checkout and added to your total where required by law. Optional add-ons (such as window safety bars, plexiglass panels, COI issuance, indemnity riders, removal of existing units, and walk-up transport) are itemized at checkout.

5. Cancellation and Refunds

• Inside 24 hours of confirmation: you may cancel for any reason and receive a full refund.
• After 24 hours and before the install date: a $25 dispatch fee is non-refundable; the remainder is refunded to your original payment method.
• After installation: rental fees are prorated to the date of removal; installation labor is non-refundable.
• If we cannot install on the scheduled date for reasons within our control: we will rebook at your convenience and waive the installation labor for that booking.

6. Equipment, Title, and Risk of Loss

Equipment supplied on a rental basis remains the exclusive property of the Company. Title transfers to you only when a unit is purchased outright and paid in full. For rented equipment:

• You agree to use the equipment for its intended residential or light-commercial cooling purpose, indoors, in the apartment or premises specified during booking, and not to relocate it without prior written consent.
• You are responsible for loss, theft, or damage beyond normal wear and tear during the rental period, except for damage arising from manufacturing defect, our installation error, or events covered by our general liability insurance.
• You agree not to alter, modify, repair, or paint the equipment; not to transfer possession or sublease it; and to keep it free of any liens.

7. Installation and Building Access

By booking an installation, you represent that you have the lawful right to install the equipment in the specified premises and that any required building, landlord, board, or co-op approvals have been or will be obtained. Where your building requires a Certificate of Insurance or hold-harmless rider, you authorize us to issue the appropriate COI to the building management you identify, and you agree the COI fee (currently $19, with a $10 indemnity rider when applicable) will be added to your order.

You are responsible for ensuring access to the premises during the scheduled time window. If we cannot complete the installation for reasons within your control — including but not limited to no access, missing building approval, undisclosed window type, inadequate electrical service, or refusal by building management — a $25 dispatch fee will apply for the visit and we will rebook subject to availability.

8. Safety Compliance; New York City Local Law 57

You acknowledge that under the New York City Administrative Code, including but not limited to Section 27-2043.1 and Health Code §131.15, window guards or qualifying window safety bars are required in dwellings where a child age 10 or younger resides. You agree to truthfully disclose during booking whether such a child resides in or regularly visits the premises. Where you indicate yes, a compliant window safety bar will be installed in connection with each window unit at the price published on the website. You agree not to remove or disable any safety bar installed pursuant to this Section.

9. Payments

We process payments through a third-party payment processor (presently planned to be Stripe, Inc.). By providing payment information, you authorize the Company and its payment processor to charge the amounts due. For monthly rentals, you authorize recurring charges through the agreed rental period, which you may cancel at any time pursuant to Section 5. If a payment fails, we may suspend the Services and may, after reasonable notice, repossess Company equipment as permitted by law.

10. Warranty and Disclaimers

The Company warrants that its installation work will be performed in a workmanlike manner consistent with industry standards. Rented equipment is provided with the manufacturer’s warranty, which we will pass through to you; we will repair or replace any rental unit that malfunctions through ordinary use during the rental period at no additional cost.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES AND ANY EQUIPMENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (ii) ONE THOUSAND DOLLARS ($1,000).

Nothing in these Terms limits liability that cannot be limited under New York law, including liability for personal injury caused by gross negligence or willful misconduct.

12. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your breach of these Terms; (b) your violation of any law or regulation, including New York City Local Law 57 and Health Code §131.15; (c) any inaccurate information you provide during booking, including misrepresentation of occupancy, window type, building approval status, or right of access; or (d) your negligent or willful misuse of the equipment.

13. Force Majeure

The Company will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including extreme weather, public-health emergencies, governmental orders, labor actions, supply-chain disruptions, or building lockouts. We will use reasonable efforts to reschedule affected installations promptly.

14. Intellectual Property

All content on the website, including text, graphics, photography, logos, the “RentACNYC” name, and software, is owned by or licensed to the Company and is protected by United States and international intellectual-property laws. We grant you a limited, revocable, non-transferable, non-exclusive license to access the website and use the Services for personal, non-commercial purposes consistent with these Terms.

15. Privacy

Our collection and use of your information is described in our Privacy Policy, which is incorporated by reference. By using the Services you consent to that processing.

16. Modifications to the Terms and the Services

We may modify these Terms at any time. The updated Terms will be posted on the website with a new “Last updated” date. Material changes affecting your existing bookings will be communicated by email where reasonably possible. Continued use of the Services after a change constitutes acceptance of the updated Terms.

17. Termination

We may suspend or terminate your access to the Services at any time for breach of these Terms, suspected fraud, repeated cancellations, abusive conduct toward our staff or contractors, or as required by law. You may terminate by closing your account and ceasing use of the Services.

18. Dispute Resolution; Governing Law; Venue

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles.

Informal resolution first. Before filing any claim, you agree to contact us at legal@rentacnyc.com and provide a brief description of the dispute. The parties will attempt in good faith to resolve the matter informally for at least thirty (30) days.

Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in New York County, New York, and each party consents to the personal jurisdiction of those courts. To the fullest extent permitted by law, each party waives any right to a jury trial.

19. General Provisions

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets.
• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and the Company regarding the Services and supersede any prior agreements.
• Notices. We may provide notices by email, by posting on the website, or by other reasonable means. You may provide notices to us at legal@rentacnyc.com.

20. Contact

Questions about these Terms may be directed to:

Novikov Studio LLC d/b/a RentACNYC
New York
New York, NY USA
legal@rentacnyc.com